Terms of sale

The conditions of sale regulate the relations between the Buyer and the trading company SANITEH d.o.o. (hereinafter: “Seller”) related to the validity of the contractual relationship with the Customer, advertising, conditions and method of ordering products, product prices, terms and methods of payment, delivery of products and other services offered by the Seller, warranty conditions for the correctness of the sold item (so-called . guarantees), the Buyer’s right to a written objection to the Seller’s products and services, the right to terminate the contract and return the goods and other issues important for concluding a contract of sale via the online store published on the Seller’s website: https://www.solisplus.hr.

The valid Consumer Protection Act, the valid Electronic Commerce Act, the valid Obligatory Relationships Act and other valid regulations of the Republic of Croatia apply to the Terms of Sale.

These Terms of Sale are applied as the primary and mandatory source of law regulating the legal relationship between the Seller and the Buyer and in this sense have a prevailing effect in relation to all other possible sources and replace all other written or oral contracts, conditions and/or agreements between the Seller and Customer and/or contractual conditions of other persons, which deviate from these Terms of Sale. In the event of any inconsistency between these Terms of Sale and any other agreement between Seller and Buyer, these Terms of Sale shall prevail, unless the parties reach a different written agreement.

These Terms of Sale apply to all persons who are considered Consumers in terms of the legislation of the Republic of Croatia.

The consumer has the right, without giving reasons, to unilaterally terminate a contract concluded outside the business premises or concluded at a distance from the day of its conclusion, and within 14 days at the latest.

In the case of concluding a sales contract, the term begins to run from the day when the goods that are the subject of the contract are handed over to the consumer or a third person designated by the consumer, who is not the carrier.

If he has ordered several pieces of goods with one order that are to be delivered separately, i.e. if it is a question of goods that are delivered in several pieces or in several shipments, the term begins to run from the day when it is delivered to the consumer or a third party specified by the consumer, who is not the carrier, the last piece or the last shipment of goods handed over.

If the regular delivery of goods for a certain period is contracted, the term begins to run from the day when the first piece or the first shipment of goods is handed over to the consumer or a third party designated by the consumer, who is not the carrier.

If the consumer exercises his right to unilaterally terminate the contract, the trader must without delay, and no later than within 14 days from the day on which he received the notification of the consumer’s decision to terminate the contract, return to the consumer everything he paid on the basis of the contract.

Exceptionally, the trader is not obliged to refund additional costs resulting from the consumer’s explicit choice of a type of transport that is different from the cheapest type of standard transport offered by the trader.

In the case of a sales contract, unless he has offered to take over the goods returned by the consumer himself, the trader must refund the payment only after the goods have been returned to him, i.e. after the consumer has provided him with proof that he has sent the goods back to the trader, if the trader has been informed of this before receiving the goods.

The merchant must refund the amount paid using the same means of payment used by the consumer when paying, unless the consumer expressly agrees to another means of payment and assuming that the consumer is not obliged to pay any additional costs for such a refund.

These Terms of Sale also apply to natural persons, who have a citizenship different from that of the Republic of Croatia, regardless of any differences in the legal or statutory position of the Buyer, and regardless of his actual ability to understand the Croatian language in which these Terms of Sale are drawn up.

These Terms of Sale also apply to stateless persons, as well as to the staff of foreign diplomatic and consular missions and to honorary consuls and consulates of foreign countries on the territory of the Republic of Croatia.

The Seller’s publications represent the basic Terms of Sale, unless the Seller has expressly stated otherwise.

Product descriptions and specifications are provided by the supplier or downloaded from the supplier’s official website. Product photos may be obtained from the supplier or may be photographed at the Seller’s premises. The seller is not responsible for possible errors in the product description, photos and page updates.

For the purpose of advertising certain products, the Seller uses the Google Adwords remarketing service. It is a service provided by Google for targeted advertising. The service is used for the purpose of advertising through Google Search and the Google Display network of customers who have already visited solisplus.hr. You can opt out of this service in Google settings – ads located in your Google profile.

Through solisplus.hr, the Customer is able to purchase part of the product range from the Seller’s offer. Featured regular and promotional prices on solisplus.hr may differ from the prices in the Seller’s store.

The seller places all materials, videos, photos and text on the website in good faith in order to make it easier for the customer to make a purchase. The seller does not guarantee that the photos of the product fully correspond to the appearance of the product itself. The photos are purely illustrative in nature and may not always correspond in all details to the actual appearance and content of the product. Due to the possibility of individual adjustment of monitors on the computer, differences in the perception of product colors by the human eye and similar variables, the Seller does not guarantee complete conformity of the colors of the delivered products with the colors as seen by customers on their monitor screen. We are not responsible for possible unintentional errors in the product description. There may be differences between the actual product and the photo of the product and the product described on these pages, if the manufacturer changes any of the characteristics or content of the product. All descriptions are regularly and thoroughly checked. In the case of the above-mentioned discrepancy between the product shown in the photo and the delivered product, it is not a question of a lack of product and, therefore, it is not a basis for returning the product.

If, due to an error or oversight, the price published on solisplus.hr is not correct or has been changed in the meantime, the Seller reserves the right to change it. Also in this case, the Seller reserves the right to inform the Buyer about the change or the correctness of the price and to give the Buyer the opportunity to confirm or cancel his order. If the requested product is not available, the Seller will inform the Buyer as soon as possible about the exact delivery date, or the Seller will return the amount paid to the Buyer.

The customer can choose a product or group of products from the part of the Seller’s range published on solisplus.hr that he is interested in purchasing by clicking on the “Add to cart” button and add it to his cart that way.

By clicking the “Order” button, the Buyer makes an irrevocable offer to the Seller for the purchase of an individual or a group of products. Before concluding the purchase, the Customer can independently change the status of the product or add more products to the cart.

The purchase cannot be completed if the Buyer has not confirmed his agreement with the Terms of Sale.

The purchase is valid only if the order is properly completed and concluded via solisplus.hr. This also applies to additional requirements, conditions or instructions of the Customer, which may be related to the purchased content.

In the event that the Seller is unable to deliver the product because the ordered product is not in stock or cannot be ordered from the supplier, the Seller will notify the Buyer in writing or by phone as soon as possible. In case of notification that the ordered product is available in an extended period, the Customer has the option to stay with the order, with the new, thus indicated delivery date, or cancel the order. In the event that the Seller informs the Buyer that the product cannot be ordered from the supplier at all, the contract is terminated by such notification itself and the order is cancelled, and unauthorized credit or debit card transactions are canceled immediately, and the Seller will refund the paid funds, if any to the customer.

If the Buyer refuses to receive the correct/undamaged products that he previously ordered, the Seller has the right to ask the Buyer for reimbursement of delivery costs (manipulative costs).

For products that are not in stock and must be ordered from the supplier, the Customer must pay a minimum of 30% of the purchase amount in the form of an advance payment. If the Seller does not fulfill the contract, he is obliged to return the advance payment to the Buyer based on current regulations.

The customer’s order is considered confirmed and valid only when the account is created.

After confirmation of the Buyer’s order by the Seller, the terms of any purchase agreement between the Buyer and the Seller are fixed and cannot be changed, unless the contracting parties reach a different agreement in writing.

All listed prices on solisplus.hr are displayed in euros (€), unless otherwise expressly stated. Prices include value added tax (VAT). Product prices do not include the costs of delivery, input, assembly, handling and other costs of separate services.

The online store solisplus.hr enables users to pay and purchase via credit or debit card, wire transfer, internet banking or bank payment, and payment upon pickup of the shipment (cash) in accordance with the conditions specified in these General Terms and Conditions.

The Buyer agrees that the Seller, in case of suspicion of misuse of any type of payment, may request additional evidence of the validity of such payment method, and in case such evidence is not submitted, he has the right to suspend the transaction and cancel the order.

The Buyer confirms and agrees that his payment service provider, for the purpose of fulfilling the Buyer’s payment obligations to the Seller, may charge the Buyer with transaction costs that are unknown to the Seller. The customer agrees to bear all such costs himself.

If the Buyer is a person who is not a citizen of one of the member states of the European Union, the possibility of deducting input tax is judged in accordance with the applicable international agreements on the avoidance of double economic taxation. The Seller bears no responsibility for the refund of value added tax and or other applicable taxes of the Buyer, nor undertakes any obligation of any kind to assist the Buyer in the refund of value added tax and/or other applicable taxes.

In the event that the Buyer intends to pay the goods to the Seller’s giro account (virman, e-banking, bank, etc.), it is necessary to choose the payment option “General payment” on solisplus.hr. The Buyer’s payment deadline is 3 days, after that deadline the Seller does not guarantee the availability of the ordered items. Order processing starts from the moment the payment is visible on our account. If the payment was made after the deadline, and the goods are available, the delivery process is initiated. If the goods are not available, the Seller will inform the Buyer of the exact delivery date or the Seller will return the amount paid to the Buyer.

Payment by credit or debit card is made through the virtual POS system Web Secure Payment Gateway called “WSpay” protected by Secure Socket Layer (SSL) protocol. Through solisplus.hr, payment is possible with credit and/or debit cards: MasterCard, Maestro, Diners and Visa. When paying for the product with the Customer’s credit or debit card, the payment service provider will charge the Customer for the amount of the Order.

Upon placing a specific payment order for the Customer’s credit or debit card, the Customer waives any right to terminate, cancel and/or change the execution of the specific payment order. This waiver applies only to the irrevocability of the payment transaction and does not affect the Customer’s rights regarding the termination of the contract. In this sense, the Buyer is responsible for all costs and damages that may arise to the Seller in this regard.

The buyer is responsible for ensuring that he provides the credit or debit card payment service provider with a sufficient amount of money to complete the payment of the purchase price and any other applicable charges. This relationship is governed by the rules between the payment service provider and the Customer that the right to payment is used by a credit or debit card, and that the Customer submits complete and accurate credit or debit card information through the order. Otherwise, the Buyer is responsible for all damages and costs incurred or may be incurred by the Seller in relation to the breach of this obligation by the Buyer.