Privacy protection

Privacy protection

You reserve the right to information
You retain the right to information and privacy.

Dear clients of SANITEH d.o.o., with the application of the General Regulation on the Protection of Personal Data (EU) 2016/679, you get more rights to the protection and privacy of your personal data. Any personal information submitted, collected on the website www.saniteh.hr or through our sales points is controlled by the company SANITEH d.o.o. registered in Croatia, with headquarters at Slavenskog 1, ZAGREB 10110

SANITEH d.o.o. is a company that strictly implements legal regulations in all areas of business, especially those that directly relate to the interests and satisfaction of our customers.

Therefore, in accordance with the new Regulation, we would like to hereby renew your consent to the use of personal data that will fully express your wishes and interests.

If you provide us with Personal Information of a third party, you will be responsible for notifying them and obtaining their consent to provide such information for the purposes indicated in the appropriate sections of this Privacy Policy. Any loss or damage caused to or to any third party through the communication of incorrect, erroneous or incomplete data on the registration forms will be the sole responsibility of the user.

Thank you for your trust.

SANITEH d.o.o. rules on personal data protection

What type of personal data do we collect?

• Basic personal data (e.g. name and surname) and communication data (e.g. address, e-mail, mobile phone)
• Data that enable the creation of a profile
• Information on selected (preferred) methods of communication with SANITEH d.o.o.
• Information about communication with SANITEH d.o.o., including marketing communication (newsletter, viber, sms or other suitable means of electronic communication.)

What are the legal bases for processing your personal data?

In accordance with the current legislation in the field of personal data protection, we can process your personal data:

• if you have given us your consent (which you can revoke at any time)
• if this is necessary so that we can enter into and/or fulfill a contract with you
• if processing is necessary due to legal interests pursued by SANITEH d.o.o. or a third party
• if required by law (for example, in connection with the information on the issued invoice).

For what purposes do we process your personal data?

We only process personal data for specific, explicit and legitimate purposes and will not process them in any way that is inconsistent with those purposes. Such a purpose is, for example, answering a question, carrying out an order you have placed with us, improving the experience of visiting our websites or portals, improving products and services in general, offering services or applications, marketing campaigns, etc.

How long do we keep your personal data?

We store personal data in accordance with the current Personal Data Protection Act. We save them as much as is necessary for the purposes for which they are processed or for acting in accordance with the law. We keep personal data that we process based on your personal consent until you revoke it. We keep personal data that we process on the basis of the law or the contractual relationship with you for as long as the law prescribes (e.g. 10 years from the date of issue for issued invoices), i.e. for the duration of the contract and another 5 years after termination (how long is the general statute of limitations).

At the end of the retention period, we delete personal data effectively and permanently or anonymize them, so that they can no longer be linked to a specific individual.

How do we protect your personal data?

We use technical and organizational security measures to protect your personal data from illegal or unauthorized access or use, as well as from accidental loss or loss of part of the data. We’ve designed them taking into account your IT infrastructure, the potential impact on your privacy and costs, and in line with current industry standards and practices.

Our contractual collaborators who deal with data processing can process your personal data only in compliance with the specified technical and organizational security measures.

Maintaining data security means protecting the credibility, integrity and availability of your personal data:

• confidentiality and integrity: your personal data is protected against unauthorized or unlawful processing and against accidental loss, destruction or damage
• availability: We will ensure that authorized data processors have access to your personal data when necessary.

Our security procedures include: access security, backups, monitoring, review and maintenance, security incident management, etc.

Who processes personal data?

Depending on the purposes for which we process your personal data, we can divide data recipients into the following categories:

a) Within our organization:

• our authorized staff

b) Our business partners: we require them to always comply with applicable laws, personal data protection rules and to pay special attention to the confidentiality of your personal data:

• advertising agencies, marketing and PR agencies and service providers (eg MailChimp, Infobip, Google, Facebook) for sending emails; only cookie identification data for remarketing purposes, e-mail address for displaying ads in the Google AdWords program; identification information about the cookie for analysis purposes in the Google Analytics program; Facebook – only cookie identification data for remarketing purposes; email address for displaying ads in the Facebook Custom Audiences program): which help us conduct and analyze the effectiveness of our campaigns and promotional activities
• business partners: for example, trusted companies that may use your personal information to provide you with services and/or products that you have requested or deliver marketing material (provided that you have consented to receive such material).
• service providers: companies that provide services for SANITEH d.o.o. or on behalf of the company SANITEH d.o.o. (for example, external IT service providers, accounting services, law firms, courier services, etc.)

c) Other third parties:

• when required by law or legally necessary for the protection of the company SANITEH d.o.o.:
• compliance with the law, at the request of authorities, court decisions, legal proceedings, obligations to report and inform competent authorities, etc.
• checks or compliance checks with SANITEH d.o.o. rules and contracts
• protection of the rights, property or security of the company SANITEH d.o.o. and her clients

Our business partners from point b) may process your personal data only in compliance with our instructions and may not use personal data for their own interests. Note, however, that the recipients specified in the points b.) and c.) of this document, especially service providers who can offer you products and services through their own channels, may separately collect your personal data. In this case, they are solely responsible for their control, and your cooperation with them takes place in accordance with their conditions.

What are your options and rights in relation to the submitted personal data?

We want to be as transparent as possible, so we offer you the option of choosing how you want us to use your personal data.

You choose how you want us to address you – e.g. through which channels (for example, email, mobile, etc.). Keep in mind that not all marketing communications take place on all channels.

• Your personal data – you can always contact us via our data protection contact (see Who can I contact if I have questions about my personal data?) to find out what personal data we hold about you and from which source we got it. At any time, you have the right to display the personal data that you have sent us, in the most commonly used structured machine-readable form, as well as the right to send personal data to any third party of your choice.
• Your corrections – if you find an error in your personal data or if it seems to you that the data is not complete or correct, you can request a correction or amendment
• Your restrictions – you can request limited processing of personal data (for example, while the accuracy of your personal data is being checked)
• Your objections – you can also object to the use of your personal data for direct marketing purposes and object to automatic processing only, including profiling.

You can withdraw your consent to the processing of personal data at any time by contacting our data protection contact person (see Who can I contact if I have questions about my personal data?). You can ask us to delete any information about you (except in certain cases, for example, for the purposes of proving a transaction or if required by law). You also have the right to complain to a supervisory authority.

Who can I contact if I have questions about my personal data?

There is a contact person at your disposal who will deal with your questions or requests regarding your personal data (and their processing) and the exercise of your rights. Write to us at info@solisplus.hr

For the sake of reliable identification in the event of exercising rights in connection with personal data, we may request additional information from you, and we can only refuse to act if it is proven that we cannot reliably identify you.

How can I revoke consent?

Consent can be canceled by a written statement or message that you can send to us by e-mail at the address info@solisplus.hr or in another way published on the website www.solisplus.hr

Refusal of consent to the processing of personal data does not entail negative consequences or sanctions. However, there is a possibility that after canceling consent to the processing of personal data, SANITEH d.o.o. will not be able to provide the user with one or more of its services that cannot be provided without the use of personal data (e.g. customized communication, information about benefits, etc.).

Why is it useful to create a profile for customized communication and information?

Certain information is used to evaluate or rate content that you may find most interesting and useful. In this way, we want to increase the possibilities of introducing you to the most relevant products or services. For this purpose, individuals can be classified into different groups (profiles) with whom we communicate differently, that is, adapted (individualized). This means that different groups (profiles) of individuals receive marketing messages with different content, including purchase conditions (eg discounts or payment terms). When classifying individuals into groups (profiles), we can also monitor, record and use individual responses to marketing messages, e.g. email opens, link opens, time an individual spends on a particular website, and so on.

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