General terms and Conditions

Information about the trading company

Company: SANITEH d.o.o.
Abbreviated name: SANITEH d.o.o.
Legal form: limited liability company
Address: Slavenskog 1, Shopping Center Prečko, 10 000 Zagreb
Basic capital paid in full: HRK 20,000.00
OIB: 41918403130
IBAN: HR7823600001102078531
BIC SWIFT – ZABAHR2X
VAT HR41918403130
MBS 02215225

Preamble

The conditions of sale regulate the relations between the Buyer and the trading company SANITEH d.o.o. (hereinafter: “Seller”) related to the validity of the contractual relationship with the Customer, advertising, conditions and method of ordering products, product prices, terms and methods of payment, delivery of products and other services offered by the Seller, warranty conditions for the correctness of the sold item (so-called . guarantees), the Buyer’s right to a written objection to the Seller’s products and services, the right to terminate the contract and return the goods and other issues important for concluding a contract of sale via the online store published on the Seller’s website: https://www.solisplus.hr.

The valid Consumer Protection Act, the valid Electronic Commerce Act, the valid Obligatory Relationships Act and other valid regulations of the Republic of Croatia apply to the Terms of Sale.

1. Validity of the terms of sale

The conditions of sale apply between the Buyer and the trading company SANITEH d.o.o. (hereinafter: “Seller”), related to the ordering of products by the Customer via the online store published on the website of the Seller (hereinafter: “solisplus.hr”).

A customer is any natural person who is a visitor to solisplus.hr and who submits an order to the Seller for the purchase of an individual and/or a group of the seller’s products, and selects at least one product, puts it in the basket, pays by credit card, wire transfer or internet banking, or chooses payment upon collection . The buyer can only be an adult and capable of doing business. Contracts can be concluded in the name and on behalf of minors and persons completely incapable of business by their legal representatives or guardians. Persons with partial business capacity can conclude a contract only with the consent of their legal representative or guardian. The Seller bears no responsibility for actions contrary to this provision.

For legal entities, the applicable Law on Obligatory Relations applies.

The contract that the Buyer enters into with the Seller is a one-time contract for the purchase and sale of products at a distance, which is consummated by the delivery of the goods and the payment made by the Buyer, in case it is not terminated. These Terms of Sale are an integral part of the contract.

2. Invalidity of other contractual conditions

These Terms of Sale are applied as the primary and mandatory source of law regulating the legal relationship between the Seller and the Buyer and in this sense have a prevailing effect in relation to all other possible sources and replace all other written or oral contracts, conditions and/or agreements between the Seller and Customer and/or contractual conditions of other persons, which deviate from these Terms of Sale. In the event of any inconsistency between these Terms of Sale and any other agreement between Seller and Buyer, these Terms of Sale shall prevail, unless the parties reach a different written agreement.

3. Validity of relations with consumers

These Terms of Sale apply to all persons who are considered Consumers in terms of the legislation of the Republic of Croatia.

4. The consumer’s right to unilateral termination of the contract

The consumer has the right, without giving reasons, to unilaterally terminate a contract concluded outside the business premises or concluded at a distance from the day of its conclusion, and within 14 days at the latest.

In the case of concluding a sales contract, the term begins to run from the day when the goods that are the subject of the contract are handed over to the consumer or a third person designated by the consumer, who is not the carrier.

If he has ordered several pieces of goods with one order that are to be delivered separately, i.e. if it is a question of goods that are delivered in several pieces or in several shipments, the term begins to run from the day when it is delivered to the consumer or a third party specified by the consumer, who is not the carrier, the last piece or the last shipment of goods handed over.

If the regular delivery of goods for a certain period is contracted, the term begins to run from the day when the first piece or the first shipment of goods is handed over to the consumer or a third party designated by the consumer, who is not the carrier.

5. Obligations of the trader in case of unilateral termination of the contract

If the consumer exercises his right to unilaterally terminate the contract, the trader must without delay, and no later than within 14 days from the day on which he received the notification of the consumer’s decision to terminate the contract, return to the consumer everything he paid on the basis of the contract.

Exceptionally, the trader is not obliged to refund additional costs resulting from the consumer’s explicit choice of a type of transport that is different from the cheapest type of standard transport offered by the trader.

In the case of a sales contract, unless he has offered to take over the goods returned by the consumer himself, the trader must refund the payment only after the goods have been returned to him, i.e. after the consumer has provided him with proof that he has sent the goods back to the trader, if the trader has been informed of this before receiving the goods.

The merchant must refund the amount paid using the same means of payment used by the consumer when paying, unless the consumer expressly agrees to another means of payment and assuming that the consumer is not obliged to pay any additional costs for such a refund.

6. Validity of relations with foreign citizens

These Terms of Sale also apply to natural persons, who have a citizenship different from that of the Republic of Croatia, regardless of any differences in the legal or statutory position of the Buyer, and regardless of his actual ability to understand the Croatian language in which these Terms of Sale are drawn up.

These Terms of Sale also apply to stateless persons, as well as to the staff of foreign diplomatic and consular missions and to honorary consuls and consulates of foreign countries on the territory of the Republic of Croatia.

7. Advertising

The Seller’s publications represent the basic Terms of Sale, unless the Seller has expressly stated otherwise.

Product descriptions and specifications are provided by the supplier or downloaded from the supplier’s official website. Product photos may be obtained from the supplier or may be photographed at the Seller’s premises. The seller is not responsible for possible errors in the product description, photos and page updates.

For the purpose of advertising certain products, the Seller uses the Google Adwords remarketing service. It is a service provided by Google for targeted advertising. The service is used for the purpose of advertising through Google Search and the Google Display network of customers who have already visited solisplus.hr. You can opt out of this service in Google settings – ads located in your Google profile.

Through solisplus.hr, the Customer is able to purchase part of the product range from the Seller’s offer. Featured regular and promotional prices on solisplus.hr may differ from the prices in the Seller’s store.

The seller places all materials, videos, photos and text on the website in good faith in order to make it easier for the customer to make a purchase. The seller does not guarantee that the photos of the product fully correspond to the appearance of the product itself. The photos are purely illustrative in nature and may not always correspond in all details to the actual appearance and content of the product. Due to the possibility of individual adjustment of monitors on the computer, differences in the perception of product colors by the human eye and similar variables, the Seller does not guarantee complete conformity of the colors of the delivered products with the colors as seen by customers on their monitor screen. We are not responsible for possible unintentional errors in the product description. There may be differences between the actual product and the photo of the product and the product described on these pages, if the manufacturer changes any of the characteristics or content of the product. All descriptions are regularly and thoroughly checked. In the case of the above-mentioned discrepancy between the product shown in the photo and the delivered product, it is not a question of a lack of product and, therefore, it is not a basis for returning the product.

If, due to an error or oversight, the price published on solisplus.hr is not correct or has been changed in the meantime, the Seller reserves the right to change it. Also in this case, the Seller reserves the right to inform the Buyer about the change or the correctness of the price and to give the Buyer the opportunity to confirm or cancel his order. If the requested product is not available, the Seller will inform the Buyer as soon as possible about the exact delivery date, or the Seller will return the amount paid to the Buyer.

8.Ordering products

The customer can choose a product or group of products from the part of the Seller’s range published on solisplus.hr that he is interested in purchasing by clicking on the “Add to cart” button and add it to his cart that way.

By clicking the “Order” button, the Buyer makes an irrevocable offer to the Seller for the purchase of an individual or a group of products. Before concluding the purchase, the Customer can independently change the status of the product or add more products to the cart.

The purchase cannot be completed if the Buyer has not confirmed his agreement with the Terms of Sale.

The purchase is valid only if the order is properly completed and concluded via solisplus.hr. This also applies to additional requirements, conditions or instructions of the Customer, which may be related to the purchased content.

In the event that the Seller is unable to deliver the product because the ordered product is not in stock or cannot be ordered from the supplier, the Seller will notify the Buyer in writing or by phone as soon as possible. In case of notification that the ordered product is available in an extended period, the Customer has the option to stay with the order, with the new, thus indicated delivery date, or cancel the order. In the event that the Seller informs the Buyer that the product cannot be ordered from the supplier at all, the contract is terminated by such notification itself and the order is cancelled, and unauthorized credit or debit card transactions are canceled immediately, and the Seller will refund the paid funds, if any to the customer.

If the Buyer refuses to receive the correct/undamaged products that he previously ordered, the Seller has the right to ask the Buyer for reimbursement of delivery costs (manipulative costs).

For products that are not in stock and must be ordered from the supplier, the Customer must pay a minimum of 30% of the purchase amount in the form of an advance payment. If the Seller does not fulfill the contract, he is obliged to return the advance payment to the Buyer based on current regulations.

The customer’s order is considered confirmed and valid only when the account is created.

After confirmation of the Buyer’s order by the Seller, the terms of any purchase agreement between the Buyer and the Seller are fixed and cannot be changed, unless the contracting parties reach a different agreement in writing.

9. General about the method of payment

All listed prices on solisplus.hr are displayed in euros (€), unless otherwise expressly stated. Prices include value added tax (VAT). Product prices do not include the costs of delivery, input, assembly, handling and other costs of separate services.

The online store solisplus.hr enables users to pay and purchase via credit or debit card, wire transfer, internet banking or bank payment, and payment upon pickup of the shipment (cash) in accordance with the conditions specified in these General Terms and Conditions.

The Buyer agrees that the Seller, in case of suspicion of misuse of any type of payment, may request additional evidence of the validity of such payment method, and in case such evidence is not submitted, he has the right to suspend the transaction and cancel the order.

The Buyer confirms and agrees that his payment service provider, for the purpose of fulfilling the Buyer’s payment obligations to the Seller, may charge the Buyer with transaction costs that are unknown to the Seller. The customer agrees to bear all such costs himself.

If the Buyer is a person who is not a citizen of one of the member states of the European Union, the possibility of deducting input tax is judged in accordance with the applicable international agreements on the avoidance of double economic taxation. The Seller bears no responsibility for the refund of value added tax and or other applicable taxes of the Buyer, nor undertakes any obligation of any kind to assist the Buyer in the refund of value added tax and/or other applicable taxes.

In the event that the Buyer intends to pay the goods to the Seller’s giro account (virman, e-banking, bank, etc.), it is necessary to choose the payment option “General payment” on solisplus.hr. The Buyer’s payment deadline is 3 days, after that deadline the Seller does not guarantee the availability of the ordered items. Order processing starts from the moment the payment is visible on our account. If the payment was made after the deadline, and the goods are available, the delivery process is initiated. If the goods are not available, the Seller will inform the Buyer of the exact delivery date or the Seller will return the amount paid to the Buyer.

10. Payment by credit or debit card

Payment by credit or debit card is made through the virtual POS system Web Secure Payment Gateway called “WSpay” protected by Secure Socket Layer (SSL) protocol. Through solisplus.hr, payment is possible with credit and/or debit cards: MasterCard, Maestro, Diners and Visa. When paying for the product with the Customer’s credit or debit card, the payment service provider will charge the Customer for the amount of the Order.

Upon placing a specific payment order for the Customer’s credit or debit card, the Customer waives any right to terminate, cancel and/or change the execution of the specific payment order. This waiver applies only to the irrevocability of the payment transaction and does not affect the Customer’s rights regarding the termination of the contract. In this sense, the Buyer is responsible for all costs and damages that may arise to the Seller in this regard.

The buyer is responsible for ensuring that he provides the credit or debit card payment service provider with a sufficient amount of money to complete the payment of the purchase price and any other applicable charges. This relationship is governed by the rules between the payment service provider and the Customer that the right to payment is used by a credit or debit card, and that the Customer submits complete and accurate credit or debit card information through the order. Otherwise, the Buyer is responsible for all damages and costs incurred or may be incurred by the Seller in relation to the breach of this obligation by the Buyer.

COMPLAINTS AND OBJECTIONS AND MATERIAL DEFECTS

We have 15 years of creativity, innovation, development and growth behind us. We are proud of the brands with which we have successfully permeated the Croatian market. We are proud of products that speak volumes for their superior quality and reflect their functionality on the satisfied faces of our customers, whether in professional activities or in personal care.

The buyer is obliged to inspect the shipment when taking it over. If the shipment or the packaging of the shipment has visible damage, the customer can refuse to receive it, and the delivery service will return it to the Webshop or the Company.

Complaints related to product defects and all other complaints can be made in writing:

– by mail to the following address: SANITEH d.o.o. – Webshop, Slavenskoga 1, 10110 Zagreb; or
– by e-mail to info@solisplus.hr,

In the event of a justified complaint due to damaged, defective or wrongly delivered goods, if the buyer did not affect the damage, defect or lack of goods, the Company gives the user the option to terminate the Agreement with a refund of the amount paid or the right to exchange the product.

The seller must respond to the consumer’s complaints received by mail or electronic mail within 15 days from the day of receipt of the complaint.

In the event of a justified complaint, within the terms specified by the Law on Obligatory Relations, the Company pays the entire cost of replacing the product with a new one.

In the event of a dispute regarding the justification of the complaint and/or the way in which the product was returned (the product must be unused, in an unchanged quantity and in the original packaging, with the original invoice and warranty presented, if any) the product will be submitted for expert examination by an expert or an expert legal entity. If the complaint and the resulting expert opinion occurred before the expiry of the period of 6 months from the day of handing over the product to the customer, the cost of the expert opinion, regardless of the outcome, is borne by the Company in its entirety. In the event that the expert opinion determines the justification of the complaint, all the cost of replacement and expert examination of the product is borne by the Company, and in the case of an unjustified complaint sent after the expiry of the period of 6 months from the day the product was handed over to the customer, the cost of the expert opinion is borne by the customer.

In the case of product defects and defects according to Article 43 of the Consumer Protection Act (Official Gazette 41/14, 110/15), the provisions of the Obligations Act (hereinafter: “ZOO”) shall apply. When inspecting the goods, in accordance with Article 403 of the ZOO, the remote buyer must notify the Company of visible defects within 8 days. In case of a joint inspection of the goods of the customer and the Company, the customer is obliged to communicate his remarks immediately. If the customer does not adhere to these deadlines, he loses the right that he basically belongs to. Pursuant to Article 410 of the ZOO, the customer who has informed the Company in a timely and proper manner may, at his option, demand that: the Company remove the defect, deliver another item without the defect, demand a price reduction, declare that he is terminating the contract. If the defect is insignificant, the buyer has no right to terminate the contract, but he has all other rights, including the right to repair the damage. According to Article 412 paragraph 1 of the ZOO, the customer can terminate the contract only if he previously gave the Company a subsequent appropriate deadline for fulfilling the contract.

Dispute resolution

The European Commission’s online dispute resolution platform enables the resolution of disputes related to purchases, both at home and abroad.

Access to the platform:

http://ec.europa.eu/consumers/odr/

The merchant is currently not participating in the relevant procedures for online resolution of consumer disputes.

GUARANTEE FOR THE CORRECTNESS OF THE PRODUCT AND SERVICE

A warranty card is issued for products for which a warranty is given in accordance with the law and the warranty specified by the manufacturer. The right to use the warranty is exercised only upon presentation of the invoice and warranty card. The customer is obliged to keep the warranty card and receipt. The warranty period starts from the day of issuing the invoice.

The warranty for private use lasts 24 months (2 years), and for commercial use 12 months (1 year). Any purchase to a legal entity, i.e. a purchase for which the customer requests an invoice for the company, will be considered commercial use.

In case of issuing a warranty certificate by which the manufacturer guarantees the correctness of the product during a certain period of time, the customer can, if the product is not correct, demand that the product be repaired within a reasonable period of time, or that another such correct product be handed over to him instead of repair. If the product malfunctions during the warranty period, it must be delivered to the authorized service center specified in the warranty card.

Product malfunction resulting from incorrect use and/or non-compliance with the instructions is not covered by the warranty. Servicing and sale of replacement parts for the purchased product are provided through the authorized services specified in the warranty card.

DELIVERY

Delivery is made via the delivery service to the address you specified when purchasing.

We deliver the goods (which are available in stock) within 1-2 working days directly to the specified address.

For ordered goods, delivery is charged depending on the weight of the product and varies between €3.5 – €5.5 for Croatia and €4 – €8.5 for Slovenia.

Free delivery for all purchases over €65 within the Republic of Croatia, and over €100 within the Republic of Slovenia.

We deliver to the entire Republic of Croatia and Slovenia, including the islands.

The ordered products are packed in such a way that they are not damaged by normal handling during transport/delivery. The buyer is obliged to inspect the packaging of the shipment when taking it over. If the packaging of the shipment has visible damage/flaws, we recommend that the customer refuse to accept it, as there is a possibility that the product inside such packaging is damaged. By rejecting the receipt, the delivery service will return the parcel to us.

The buyer is obliged, when taking over the goods, to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of taking over.

REMARK:

Islands and places that do not support daily delivery have exceptional driving schedules. Please check the schedule and the possibility of delivery to the islands before purchasing.

To some islands, delivery is made via Hrvatska Pošta.

During time-limited promotions (Black Friday, Cyber Monday, Christmas…) on the webshop, the delivery period can be extended by 1-2 days.

Payment methods

1. Credit cards

one time by Diners, MasterCard, VISA, VISA Debit, Master, Discover or Maestro card
from 2-12 installments via VISA, VISA Debit or MasterCard ZABA cards
from 2-12 installments via Diners card

2. General payment slip / Internet banking / Burmese

3. Withdrawal – in cash upon collection

Security of credit card payments

SANITEH d.o.o. The webshop uses the WSPay credit card payment system.

Entry and transfer of personal data and credit card number data is protected by the SSL protocol of 256-bit encryption provided by the WSpay™ system for online authorization of credit cards. Authorization and billing of credit cards is done using the WSpay™ system for card authorization and billing in real time.

Same card, extra online security.

PBZ Card has introduced a new insurance for its users: the guarantee of safe online purchases. This insurance allows you to make the most of online shopping while enjoying the feeling of security. PBZ Card stands behind your every purchase, guarantees secure transactions and protects you from unauthorized spending, regardless of whether you pay with the card in the store in person, by phone order or on the Internet.

Verified by Visa is a new service that allows you to shop online with additional security.
With the simple process of Verified by Visa, your identity is confirmed when shopping in online stores included in the program. This convenient way of shopping is possible through your existing Visa card.

In addition, Verified by Visa is a fast process. You only need to register your card once and create your own password. Then, after making a purchase in stores included in the program, the Verified by Visa window will appear. Simply enter your password and click “submit”. Your identity is confirmed and your purchase is secure.
To activate Verified by Visa on your Visa card or learn more about this, contact your financial institution that issued you your Visa card.

MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides you with additional security when shopping online. You do not need a new MasterCard or Maestro® card to use this service. You choose your personal MasterCard SecureCode and never share it with any online merchant. A private code means extra security against unauthorized use of your credit or debit card when you shop online.

Every time you pay online with your MasterCard or Maestro card, your card issuer’s window opens and asks you to enter your personal SecureCode, just as it asks you to enter your PIN at an ATM. In just a few seconds, the card issuer confirms your data and enables you to complete your online shopping. For more detailed information about the MasterCard SecureCode program, click on www.mastercardsecurecode.com.